Contact Center Services
Contact: Marshall Ellis, Director of
Outreach & Partnership Development, (212) 614-6376, mellis@mhaofnyc.org
With more than 17 years of proven experience managing 24/7 call
centers and crisis hotlines, MHA-NYC's
cost-effective Contact Center
Services can meet all your in-bound and out-bound contact
needs. Our state-of-the-art contact center and expert staff
can support your customers via:
- telephone
- web-based chat
- SMS text messaging
MHA-NYC is a national leader in designing, evaluating, and
implementing effective behavioral health interventions using
communication technology-telephone, SMS texting, and real-time web
chats-to improve health outcomes of disengaged and high risk
individuals by getting, and keeping, them linked to care.
Look No Further for Your Specialized Contact
Center Needs
MHA-NYC has extensive experience and expertise in developing
programs for, and treating patients with, suicidal ideation,
substance abuse and addictions, anxiety, depression, and other
behavioral health conditions. Our contact center is staffed
by highly trained mental health professionals. Our staff
speak English, Spanish, Cantonese, and Mandarin; additional
language capacity can be added as needed.
Contact us today for a specialized solution
to meet your contact center needs.