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Crisis Hotline Services

 

H2H Connect Crisis Contact Center provides state-of-the-art mental health services through an array of private and public partnerships.

NYC Well

NYC Well is a one click, one call connection to counseling, crisis intervention, peer support and referrals to ongoing treatment and support services. NYC Well is free, 24/7/365 confidential mental health support for all New Yorkers. This toll-free, multilingual, crisis support service is available in English, Spanish, Mandarin/Cantonese, with translation available in more than 200 languages. NYC Well is funded through the New York City Department of Health and Mental Hygiene.

To reach NYC Well, call 1-888-NYC-Well, text WELL to 65173, or chat with a counselor at nyc.gov/nycwell.

National Suicide Prevention Lifeline

The National Suicide Prevention Lifeline is a free and confidential service for anyone in emotional distress or suicidal crisis that operates 24/7/365. By dialing 1-800-273-TALK (8255), callers are routed to the nearest crisis center in a national network of 160+ crisis centers that provides counseling and mental health referrals. The Lifeline also provides life-saving crisis services through Lifeline Crisis Chat, which is available 24/7/365. In 2013, the Lifeline answered its 5th millionth call. The Lifeline launched in 2005 and is funded by the Substance Abuse and Mental Health Services Administration.

Disaster Distress Helpline

The Disaster Distress Helpline is the first national hotline dedicated to providing year-round disaster crisis counseling. This toll-free, multilingual, confidential crisis support service is available 24/7 via telephone (1-800-985-5990) and SMS (text ‘TalkWithUs’ to 66746) to residents in the U.S. and its territories who are experiencing emotional distress related to any natural or human-caused disaster. Helpline staff provides counseling and support, as well as referrals to local disaster-related resources for follow-up care and support. Launched in 2012 and funded by the Substance Abuse and Mental Health Services Administration, the Disaster Distress Helpline collaborates with national, regional, and local stakeholders and community partners year-round, to educate the public about disaster behavioral health and provide resources and crisis counseling before, during and after disasters.

NFL Life Line

The NFL Life Line is a free, confidential, crisis counseling hotline and chat service that connects current and former National Football League players, their family members, coaches, team and league staff with trained counselors who can help, 24/7. Hotline staff assist members of the NFL family, year-round, who are in crisis, or who need emotional support for substance abuse problems, family issues, physical injuries or career transition issues. The NFL Life Line launched in 2012 through a grant from the National Football League.

HOPEline

The HOPEline is New York’s state-wide, toll-free telephone hotline, 1-877-8-HOPENY (846-7369), offering help for alcoholism, drug abuse, and/or problem gambling. The service provides information, referrals and crisis intervention for callers in need, and offers a new call follow-up service. Callers have access to addiction crisis support and referrals to more than 1,500 substance use prevention and treatment providers across the state. The HOPEline is funded by the New York State Office of Alcoholism and Substance Abuse Services.

*** EXCITING NEWS! You can now text us at the HOPEline 24/7/365 at 877-846-7369.

BRAVEline

The BRAVEline New York City’s free hotline and chat services that connects children with clinicians and mental health professionals who can provide supportive listening, crisis intervention, suicide risk assessments and advice on crisis de-escalation. Launched in October 2011, The BRAVE (Building Respect, Acceptance, and Voice through Education) campaign was created by the United Federation of Teachers (UFT) in collaboration with MHA-NYC, the New York City Council, and community groups. If you or someone you know is experiencing bullying in a New York City public school, please contact the BRAVEline Monday through Friday 2:30 pm-9:30 pm by calling 1-212-709-3222, texting BRAVE to 43961 or through chat.

 

Poly Prep

The Poly Prep hotline and SMS text messaging service provides students, parents and faculty of the Poly Prep Country Day School community who have been affected by bullying, hazing, harassment or abuse with a confidential space to discuss their experiences with a trained counselor. Counselors are trained mental health professionals and have access to a large database of mental health resources throughout New York City. You can reach Poly Prep Monday through Friday from 2:30 pm through 9:30 pm by calling 1-866-253-6023 or via SMS text to 771854.

SMS Text Terms & Conditions

USE OF THIS SERVICE IS BOUND BY THESE TERMS AND CONDITIONS
Please read the following statement before using this service. By using SMS text, which is operated by the Mental Health Association of New York City, you agree to the terms described below. If you don’t agree to the terms, you may not use this service.

Modification of the Terms, Conditions and Privacy Statement:
This statement may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. You must agree to the modified terms to use this service.

Nature and Use of Information Provided through This Service:
YOUR PARTICIPATION IN SMS TEXT DOES NOT CONSTITUTE MENTAL HEALTH CARE OR TREATMENT AND DOES NOT CONSTITUTE AN ATTORNEY-CLIENT RELATIONSHIP, A THERAPIST-PATIENT RELATIONSHIP OR ANY OTHER SORT OF CONFIDENTIAL RELATIONSHIP. THIS SERVICE IS NOT A SUBSTITUTE FOR PROFESSIONAL HEALTH CARE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.

The Mental Health Association of New York City and any of their employees, volunteers or agents are not responsible for any decisions, or results of the decisions that you make while, as a result of, or after participating in Chat. This includes whether you choose to seek or not seek professional care, or to modify or terminate specific treatment that you are currently receiving based on the information provided by this service.

You assume all risk for use of this service.  The Mental Health Association of New York City and any of their employees, volunteers, or agents have no liability for actions taken by you or a third party, or not taken by you or a third party, and you agree to indemnify us and hold us harmless for damages arising out of information provided through this service. Without limiting the foregoing, in no event shall the Mental Health Association of New York City be liable for any special, incidental, consequential, or indirect damages. This service is provided on an “as is” basis and “as available” basis. The Mental Health Association of New York City expressly disclaim all warranties of any kind, whether express or implied and make no warranty that SMS text will a) meet your requirements; b) be uninterrupted, timely, confidential, secure, or error-free; or c) meet your expectations.

Privacy and Security:
We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to ensure the protection of your information. Any information provided by you or collected on you will not be shared or disclosed with any third party. We do, however, reserve the right to disclose any personal information to the authorities at our sole discretion and as required by law. Your Chat transcript may be monitored or reviewed for quality and training purposes.  Despite these protections, the Internet remains an imperfectly secure environment, and the Mental Health Association of New York City and Link2Health Solutions cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that Mental Health Association of New York City and Link2Health Solutions have no liability regarding unauthorized access to this service by a third party.